We are committed to customer service. We set standards that our customers can expect from us and publish these in our Statement of Service Standards. Each of our local offices has a Customer Service Manager who is there to ensure that you receive good service, consider your comments and make sure that we put right any mistakes as quickly as possible.

Land Registry is able to provide a range of additional facilities for our customers who have particular needs. Further details are available by following the section link on the left or by clicking here.

Please follow the section links on the left hand side of this page to find the most convenient way for you to contact us - on the telephone, in writing or in person at one of our offices.

Alternatively, please use the links to our online forms to submit your comments via the website.

Reliability of Land Registry Direct

For the month of February 2008, Land Registry Direct was available for 99.8 per cent of the advertised opening hours. There was one service interruption with a total downtime of 44 minutes.

Accuracy and speed of service of registrations

If you need help or advice about the services we offer, have any comments, suggestions or complaints please complete this form.

Do you find the site easy to use?  Is there other information you should like us to provide online?  Please use the form to let us know.

Changes resulting from your feedback

Customer Service Publications

Complaints and Compliments Summary

Using the phone for simple requisitions

Performance Targets

Customer survey 2007 overview