Customer Service and Operations

Charter Mark

We shall attempt to secure a record fifth consecutive Charter Mark award in 2003-04.

Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-	Achievement of Key Performance Targets
Customer Service and Operations
-	Speed and accuracy
-	Customer satisfaction
-	Extended hours of service
-	Telephone services
-	Charter Mark
-	Public reporting and accountability
Service First
-	Standards of service
-	Open and full information
-	Consultation and involvement
-	Accessibility and the promotion of choice
-	Welsh language service
-	Putting things right
-	Independent Complaints Reviewer
-	Parliamentary Commissioner for Administration (Ombudsman)
-	Indemnity
-	Mapping
-	Land Registry Property Gazetteer
-	Project Acacia
Information Systems
Communications and Marketing
-	Marketing and Communication Group
Finance
-	Efficiency
-	Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits