Customer Service and Operations

Operational position

The property market has, once again, shown a continuous rise over the year.

• Workload up 20%
  
• Intake 12.75 million units.
  
• Pre-completion work up 20%
  
• Enquiries and correspondence up 22%, including Land Registry Direct.
  
• Output 12.78 million units (up 18.8%).
  
• Outstanding casework down to 150,208 (down 12.17%).