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10-Year Strategic Plan and Objectives

We have published the first revision of our 10-Year Strategic Plan. New milestones have been added and our strategic objectives have been reviewed. The revised strategic objectives are now ordered in priority. You can review Land Registry activity and performance relating to each Strategic Objective.

STRATEGIC OBJECTIVES 1 - 8

  1. Achievement of Key Performance Targets
  2. Improved Secondary Legislation
  3. Comprehensive Content and Coverage
  4. Key Services Online
  5. e-conveyancing
  6. Enhanced Transparent Data
  7. Independent Adjudication Service
  8. Education, Publishing and Advisory Services
 
Key Achievements
Results and Dividends
10-Year Strategic Plan and Objectives
-Achievement of Key Performance Targets
Customer Service and Operations
-Speed and accuracy
-Customer satisfaction
-Extended hours of service
-Telephone services
-Charter Mark
-Public reporting and accountability
Service First
-Standards of service
-Open and full information
-Consultation and involvement
-Accessibility and the promotion of choice
-Welsh language service
-Putting things right
-Independent Complaints Reviewer
-Parliamentary Commissioner for Administration (Ombudsman)
-Indemnity
-Mapping
-Land Registry Property Gazetteer
-Project Acacia
Information Systems
Communications and Marketing
-Marketing and Communication Group
Finance
-Efficiency
-Memorandum of Understanding
Human Resources
Land Charges and Agricultural Credits