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Chief Land Registrar's Report

Quinquennial Review

The Quinquennial Review of the Land Registry took place 2000-01. Andrew Edwards CB carried out a very positive, wide-ranging review of all aspects of our work. He found that the Land Registry was well placed to deliver its current services and was well regarded. He was also very supportive of our long term plans for reshaping the conveyancing process.

His report, published in June 2001, recommended no change to our status, yet it did recommend ways of making land registration services more effective. The work programme falls principally to the Land Registry but also includes tasks for the Lord Chancellor's Department and for other departments. The Ministerial Task Force on Home Buying and an interdepartmental steering group of officials oversees its delivery.

The new 10 year Strategic Plan for the Land Registry, launched by the Lord Chancellor on 28th May 2002 is based on eight strategic objectives.

 
Service First
Standards of Service
Consultation and Involvement
Accessibility and Choice
-Language Choice
Charter Mark
Financial
-Workload
-Financial
Efficiency
Speed and Accuracy
Putting Things Right
-Independent Complaint Reviewer
-Parliamentary Commissioner
Indemnity
Accommodation and Services
-Telephone Services
-Environmental Performance
Other Targets and Activities
-International
-Rules Committee
-UK Exhibitions / Events
-Health and Safety
-Land Charges