Chief Land Registrar's Report

Consultation and Involvement

We regularly consult our customers and invite, and welcome, all feedback about our services. We do this through our website, annual customer survey, monthly sample satisfaction surveys, user panels and customer discussion groups as well as our Customer Information Centre questionnaires. Our complaints leaflet includes a tear-off slip for comments and suggestions as well as complaints.

We held two user panels with top level customers during the year and with Telephone Services users. We held regular meetings with the Law Society, Council of Mortgage Lenders and other representative groups. In our annual customer survey we invited customers to participate in discussion groups and/or visit our offices.

Our e-conveyancing website is currently running a consultation to begin the process of formulating and creating an e-conveyancing system for England and Wales. The e-conveyancing and strategic plan websites invite visitors to participate in discussion groups and to e-mail questions to senior work programme owners in the Registry.